About 311 Network

311 Network was founded in 2007 by Teletech Inc. and Daniels Communications, industry leaders in outsourced call center services. The Network’s first clients included The City of Minneapolis and The City of New Orleans. In Minneapolis, 311 Network provided Planned Overflow Coverage during the Republican National Convention. For the New Orleans, 311 Network has provided 3-1-1 Emergency Coverage for more than 8 years.

311 Network is a nationwide consortium of private industry contact management firms that deliver affordable, turn-key 3-1-1 coverage for local governments. The Network specializes in providing complete citizen request management services. We offer best-of-breed call handling technology and training to our public sector partners. Our technology is digital, fully web-enabled and VoIP compatible.

Be assured that your jurisdiction will have local access to the most dependable, professionally staffed call management services our industry has to offer.

View our complete list of public sector clients

Abby Pearson

Operations Director
(828) 225-2311

Terri Morrin

Executive Consultant/V.P.
(828) 225-2311

Kip Deaton

Training Director
(828) 225-2311

Dianne Timberlake

Public Sector Specialist
(828) 817-3503