3-1-1 Planned Overflow
What happens when your 3-1-1 contact center experiences a sharp rise in calls beyond your normal peak volumes? 311 Network provides your citizens with continuous 3-1-1 Service…when you can’t.
We are a group of private industry call management firms that specialize in providing public sector call center services.
- Our site‐specific support plans can seamlessly manage your overflow (and after hours calls).
- Constituents’ inquiries and concerns are expertly handled by highly trained call center specialists.
- Our expandable network is available 24/7 to handle short‐term increases in call volumes.
- We share best‐of‐breed call agent training methods with our network partners.
- Our technology is digital, fully web‐enabled and VoIP compatible.
- We provide the most dependable, professionally staffed call management services our industry has to offer.