311 Network: Who We Are

Who We Are

311 Network is a nationwide consortium of private industry contact management firms (call centers) that deliver affordable, turn-key regional 3-1-1 coverage for local governments. Our call centers are located in hundreds of communities across the United States and Canada.

We specialize in providing complete citizen request management services. We offer best-of-breed call handling technology and training to our public sector partners. Our technology is digital, fully web-enabled and VoIP compatible.

Be assured that your jurisdiction will have local access to the most dependable, professionally staffed call management services our industry has to offer.

News & Resources

311 Network member (Time Communications) helps support the Republican National Convention

311 Network selected to partner with The City of Minneapolis during the Republican National Convention

Governing Magazine, July 2008, "The Buzz about 311" by Ellen Perlman

ICMA Case Study, July 2008, "Minneapolis 311 System" by Cory Fleming

Government Technology, May 2008, "311 Survey: Customer Service Systems Spread to Smaller Cities and Counties" by Evelina Moulder

Our mission is to connect citizens with their local governments.

At 311 Network, we believe that every citizen should have open communication channels with their local government.
We promote this belief by providing solutions that foster collaboration, accountability and service.