Our Partners
Winbourne & Costas, Inc. is an industry leader in implementing innovative 3-1-1 solutions to improve citizen service access and delivery. Since inception, we have provided consulting expertise on significant 3-1-1 projects for our clients, including:
| Cleveland, OH | New York City, NY | Pinellas County, FL |
| Detroit, MI | Philadelphia, PA | San Antonio-Bexar County, TX |
| Newark, NJ | Miami-Dade County, FL | Washington, DC |
We have solved many major and complex challenges on for our clients on these projects, including
| Requirements Definition | Technology infrastructure for data and voice |
| Business Process Reengineering | Call center management and operations |
| Change Management and end user adoption | Call Center Training |
| Customer Service Strategy | Budgetary, regulatory and contractual issues |
| Knowledge Management | Facility Design |
Winbourne & Costas, Inc. has the distinction of being the only firm that has worked on all three operational 3-1-1 service delivery models: police non-emergency only, police non-emergency and general government services, and general government services only.
Winbourne & Costas, Inc.’s clients value our vendor independence. Our consultants have worked with 3-1-1 CRM vendors such as 311 Network, Lagan, Motorola, Oracle, Qscend, and Siebel.
ActiveGovernment, part of Active Network, brings 30 years of experience in government software empowering government agencies to deliver superior service by improving the way they are delivered to, and accessed by, citizens. ActiveGovernment’s local government software includes payment management, citizen request management, web content management, and revenue-generating municiple marketing solutions.
With ActiveGovernment’s Citizen Request Management and 311 solution, cities and counties are empowered to deliver improved citizen service levels and responsiveness with a centralized system to effectively track, route and manage all citizen inquires and requests. Part of the Citizen Access Suite, the CRM and 311 solution facilitates communication across your entire organization, eliminates redundant processes and provides assurance that issues are being resolved efficiently.
Based in Waterbury, Connecticut, QScend Technologies is an industry leader in web-based software solutions and services for municipalities. Today, more than 2,000 users across the country utilize QScend's products in their efforts to improve citizen service.
AMTELCO has been a leading provider of customized call center innovations for over 30 years. AMTELCO's award-winning Infinity system is one of the most reliable pieces of call center equipment on the market.
Infinity provides 311 Network with tools like Automatic Call Distribution (ACD), voice processing, text messaging, PBX capabilities and digital switching . With AMTELCO as our partner, 311 Network call centers are truly specialized customer (citizen) resource centers.
